Google Tools

Web Implementation and Troubleshooting

Since June 2019 I work as a Quality Analysis Specialist. My main responsibilities are:

  • Review quality of the EMEA Webtech Team and providing feedback to the agents,
  • Providing quality reports for the client on weekly basis,
  • Cross-location and cross-vendor collaboration with quality teams,
  • Alignment the quality workflow and criteria with the client quality team and communicating changes in the process to the agents,
  • Providing training sessions for internal and external teams.

 

***

Since March 2017 until May 2019 I worked as a Web Implementation Specialist. In other words I helped with implementing and troubleshooting such Google tools as

  • Google Analytics,
  • Google Ads (remarketing and conversion tags),
  • Google Tag Manager with a range of its tags,
  • and Google Merchant Center.

By myself I also use Data Studio.

On daily basis I worked with many CMS platforms, mostly with WordPress, Prestashop, Shoper, Clickshop or Joomla, as well as with various custom websites.

Beside customer support I also provided trainings for other agents in Poland, India and Malaysia and I found it very satisfying and enjoyable.

I like playing around with website traffic data, setting goals and tracking conversions to analyse more data. I realised it might be really addictive…

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.